Privacy Policy

This Privacy Policy aims to define standards and procedures on collecting, using, and disclosing user information and how your privacy rights are protected by law when you use our service.

We only collect and use data for providing and improving the service. The data is used only for the purpose stated. Using the service, you automatically agree to the collection and use of the information, as stated in this privacy policy.

Collecting and using your personal data

Types of data collected

Personal Data

While using our service, we collect certain personal information that may be used to identify you or contact you for communication. The personal information we collect may include, but not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage data
Network information

Usage Data

We automatically collect usage data, including the following:

User’s device Internet Protocol address
Browser type and version
Service pages the user visited
Time and Date of service use
Total Time spent on the service pages
Unique device identifiers
Other diagnostic data

We also collect the information sent by your browser while using our service or when you visit the service from any mobile device.

Information collected while using the application

While using our service from any mobile device, we may ask you to give access permissions to the personal information including, but not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage data
Network information

All the above-stated information is only collected to provide improve, customize features of Our Service. We will use the collected data for the stated purpose only. The collected information may be retained in the company's server/ third party servers or stored in log files on the User device. We ask for access permission to User personal information at the time of commencement of the service. The User can disable access to his/her data at any time by updating his/her mobile device settings.

Tracking technologies and cookies

We use Cookies and similar tracking technologies to track the activity on our service and store specific data. Tracking technologies used are beacons, tags, and scripts to collect and keep tabs on information and improve and analyze Our Service. The technologies we use may include:

Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if y do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use Cookies.
Flash Cookies. Certain features of our service may use local stored objects (or Flash cookies) to collect and store information about your service’s preferences or activity. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.
Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a particular section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as You close Your web browser.

Use of your personal data

The company may use Personal Data for the following purposes:

To maintain and improve our service: it also includes monitoring pages, date, time, and location while using Our Service.
To manage Your Account: We will use your data for maintaining and managing your Service subscription. The Personal Data collected to let you access the premium features and functionalities.
For the performance of a contract: Your personal information is used in developing, compliance, and undertaking the Service contract delivery with the company.
To contact You: The email address and the phone number may be used to contact the user for communication, send a notification, news, and updates to keep the user in touch with the necessary information (i.e., Security updates, information related to new features, and contract expiry or update).
To provide the User the latest updates in service policies, news, special offers, and support service. The user can anytime opt not to receive any of this information from device settings.
To manage Your Service requests: Your personal information may be used to provide you with service support or service for registered users.
For business transfers: In case of a Company’s merger, restructuring, dissolution, sale, transfer, bankruptcy, or liquidation, we may transfer all or part of our assets to the partner/ buyer. The acquiring company will acquire all users’ personal information for the delivery of service at the time of transfer as part of asset transfer.
For other purposes: We may deploy the user’s personal information for analytical purposes. We can also determine the customer’s choice, trends, and effectiveness of our service updates with provided info. We use the results to improve the service standards to enhance the customer’s experience.

We may disclose your personal information outside the company under the following circumstances:

With Service Providers: We are using third-party service for specific features and functionalities. The personal information collected may be disclosed to our service providers according to the terms and conditions stated in the service contract.
For business transfers: The user’s personal information can be transferred or shared to the partner companies in the event of a merger, sale, or acquisition.
With Affiliates: For service or certain functionalities, we may share Personal User Information with our affiliated partners, Subsidiaries, or companies under the joint venture. Any disclosure of data is strictly restricted to the terms and conditions of data use communicated in this privacy policy.
With business partners: User Personal Information may be shared with our business partner only to provide particular services or features.
With User consent: The Personal information collected with the access permissions may be disclosed or shared for any purpose with the User’s deliberate consent to do so.

Retention of your personal data

We use the company's servers/ third-party servers or your device to store log files necessary for service delivery. All the data collected with the user's permission or while using the service is retained as long as the user has a registered account. When a client quits using our service, we delete all the related personal information and Usage data within a month. We only retain crucial data for our legal obligations, resolving disputes, legal agreements, and policies.

Transfer of your personal data

User Personal Information is transferred and disclosed to the company's offices, where our teams process it to deliver you the improved service and experience. We have offices located in many countries. Your data may be transferred and maintained in our offices located outside the state, province or country where data protection and security laws differ from your locality. While using our service, your consent for transferring data to our international offices is automatically submitted. We take all necessary measures to ensure the security and privacy of your Personal Information.

Disclosure of your personal data

Business Transactions

In the event of a sale, merger, liquidation, or acquisition, we will also transfer all your personal information kept in our system to deliver the service. The company will notify all its active users of the change of ownership. However, the users can opt to either continue or end the service subscription. If the user opts to continue service subscription, the collection of personal information will be subjected to the new privacy policy.

Law enforcement

The company may disclose User Personal information when required by law enforcement, court, or Government agency.

Other legal requirements

The company may disclose your Personal information anytime when it is considered necessary in the following situations:

Comply with a legal obligation
Protect and defend the rights or property of the company
Prevent or investigate possible wrongdoing in connection with the service
Protect the personal safety of users of the Service or the Public
Protect against legal liability

Security of your personal data

We respect the privacy of our User's personal information. Under no circumstances is it disclosed to any company or use for any purpose not stated in our Privacy Policy. We use sophisticated data transmission techniques to provide 100% secure data transmission over local and public networks.

Changes to this privacy policy

The company's privacy policy may be changed or updated at any time when considered necessary. All active users will receive the changes and updates via the contact information provided. You can also check the latest Privacy Policy by visiting our website.

Contact us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@esmsoftware.com

By visiting this page on our website: http://esmsoftware.com/contact-us/

By phone number: (312) 955-8161

Support is available between standard working hours.

Call Us